43A Abba Johnson Crescent, Ikeja, Lagos.






LMS123 - Leadership essentials for New Managers
And Supervisors



LMS229 - Training for Young Professionals And New Managers



Course Objectives


This one-week course is designed to make the young professional – business savvy & presentation ready. Many graduates have called this a ‘mini-MBA.’ The course is taught by 2 instructors at all times.

We cover the following topics:


  • Communication
  • Leadership
  • Sales
  • Strategic Planning
  • Read the Money

We also gradually introduce each class member to public speaking. We start off very slowly to help each student get over the fear of public speaking and then become comfortable speaking before the class. Each class member will speak several times per day on the topics learned above.


Course Objectives


The objective is return each class member to your organization feeling competent and comfortable contributing to the value and growth of the company. If you cannot share your ideas, the ideas are of no value. We start slowly and have every student up on his/her feet presenting on the topics just learned:


  • Communication
  • Leadership
  • Sales
  • Strategic Planning
  • Read the Money

These structured presentations are timed to also teach the participants the importance of ‘getting to the point.’ We film each student when they speak. We then require each student to privately review his/her presentation, so he/she can see what needs to be improved or removed. This also helps the class member gain confidence and get over the fear of speaking much quicker.The objective is to have each class member returning to the company feeling competent and confident in his/her ability to participate as needed.


Methodology


Lecture format is supported by PowerPoint graphics and course manuals. Lots of videos are used in the course to re-enforce learning.

Many class exercises are also used to deepen the learning. During the early part of each topic, each student will participate in small group speaking.

In the later part of each topic, each student will present before the entire group with filming. The recordings will be used (privately) to allow each student to learn what to add or subtract from the presentations allowing each class member to improve his/her presentation style and effectiveness.


Who should attend


  • Young Engineers
  • Young Professionals with upward mobility
  • Supervisors
  • Managers


Day 1 Day 2 Day 3 Day 4 Day 5
Communication Theory Selling Skills Read the Money: Income Statement; Balance Sheets; Ratios Group Presentations Individual Final Presentations
Intro to Speaking Small Group Speaking Small Group Speaking Based on the assigned company and its annual report, each group is required to present the highlights of all the key financial aspects. Each class member will be deliver his/her final presentation with the economic justification.
Leadership Skill Requirements Large Group Speaking with Filming Large Group Speaking with Filming The group will be required to make a recommendation to invest or not invest in this publicly traded company. Each presentation is designed to last 10 minutes including the financial requirements needed to invest and the economics of the return on the investment.
Small Group Speaking Strategic Planning Skills Film Review The instructors will help each group go deeper into the financials to see what else can be learned from the annual report. The instructions will do a final critique of the presentation with suggestions.
Large Group Speaking with Filming Small Group Speaking Preparation for Day 4 Group Presentations The instructors will help each group go deeper into the financials to see what else can be learned from the annual report. Course Review
Film Review Large Group Speaking with Filming Companies are assigned to groups. Each group is required to study the assigned company’s annual report, preparing the high lights of all the key financial aspects. Using what is learned in ‘Read the Money,’ each class member will be required to prepare an idea he/she would want to pursue as an entrepreneur or an idea he/she would like the company to pursue for growth and profit. A summarized overview of all the following topics are covered to ensure the long-term learning of the topics:
- Communication
- Leadership
- Sales
Film Review The group will be required to make a recommendation to invest or not invest in the company on Day 4. Each presentation is designed to last 10 minutes including the financial requirements needed to invest and the economics of the return on the investment. - Strategic Planning
- Read the Money
- Class members are required to ask questions and clarify understanding.


LSM240 - Management Principles and Strategies


Scope


This comprehensive and highly interactive, 5-day workshop has a focus on many facets of the management process. Several “real-world” theories and concepts are covered to provide a solid refresher course for today’s highly accomplished and well-seasoned managers, as well as a valuable learning tool for new professionals coming into the field of management. Some of the key focal points of the workshop include:


  • Enhancing the critical thinking skills of attendees in the area of fundamentals of management.

  • Providing several management tips and strategies that will enable participants to broaden their management skill sets and abilities, which will enable them to manage their employees more successfully.

  • Actively involving workshop attendees in analyzing several workshop management case scenarios in their discussion groups, and then generating workable decisions that can be implemented in the workplace.

  • Expanding participants understanding and knowledge of the broad range of “proven” management principles presented in the workshop.



Duration: 5 Days




Who should attend


  • Current Managers
  • Future Managers

Course Outline



Day 1


Management and The Workplace


  • What Is Management?

  • Realities of Management

  • Understanding the Workplace

  • Small Group “Interactive” Exercise



Philosophies of Management



  • The Evolution of Management

  • Classical School of Management

  • Behavioral School of Management

  • Systems School of Management

  • Contingency Management

  • Small Group “Interactive” Exercise


Decision Making


  • The Role of Decision Making

  • Behavioral Aspects of Decision Making

  • Managers As Decision Makers

  • The Decision Making Process

  • Group Decisions and Group Techniques

  • Creativity and The Creativity Process

  • Small Group “Interactive” Exercise



Day 2



The Role of Communication



  • What Is Communication?

  • The Communication Process

  • Nonverbal Communication

  • Listening

  • Formal Communication

  • Upward, Downward, and Horizontal Communication

  • The Grapevine

  • Small Group “Interactive” Exercise


The Myers-Briggs Type Indicator (MBTI) - Assessment Instrument The MBTI is the world’s most popular Personality and Communication Assessment Instrument. It is designed to improve interpersonal communication, facilitate work group functioning, and enhance individual job performance. This powerful instrument provides an assessment of four key factors associated with human communication behavior:


  • Where people focus their attention – outer world or inner world (Extraversion-Introversion Scale).

  • How people prefer to take in information – (Sensing-Intuition Scale).

  • How people prefer to make decisions – (Thinking-Feeling Scale).

  • How people are oriented toward the outer world – (judging-Perceiving Scale).



Planning


  • The Role of Planning

  • The Planning Process

  • Types of Plans

  • Understanding Strategic Management

  • Corporate, Business, and Functional Strategy

  • Small Group “interactive” Exercise



Day 3


Organizing


  • Traditional Principles of Organizing

  • Line and Staff Structures

  • Delegation of Authority

  • Span of Management and Departmentation

  • Mechanistic vs. Organic Structures

  • Job Design and Reengineering

  • Small Group “Interactive” Exercise



Leading


  • Leadership Defined

  • Management vs. Leadership

  • Trait Approach to Leadership

  • Behavioral Approach to Leadership

  • Situational (Contingency) Approach

  • Transformational Leadership

  • Recommendations for Effective Leadership

  • Small Group “Interactive” Exercise



The California Psychological Inventory (CPI 260 Coaching Report for Leaders) - Assessment Instrument


For more than 50 years, the California Psychological Inventory (CPI 260) Leadership Assessment Instrument has provided a highly accurate and in-depth portrait not only of individuals’ professional and personal leadership styles, but also of their leadership potential on five key dimensions:



  • Self-Management

  • Team Building and Teamwork

  • Organizational Capabilities

  • Problem Solving

  • Sustaining the Vision



Day 4



Staffing and Training


  • Staffing: People and Jobs

  • Human Resource Needs

  • Recruitment

  • Sources of Employees

  • Selection

  • Training, Methods, and Evaluation

  • Small Group “interactive” Exercise




Controlling



  • The Control Process

  • Types of Control Systems

  • Budgets

  • Ratio Analysis

  • Financial Controls

  • Controls Based on Management Level

  • Characteristics of an Effective Control System

  • Small Group “Interactive” Exercise



Motivation and Job Performance



  • Understanding Motivation

  • Views on Motivation

  • Theories of Motivation

  • Motivation Techniques

  • Small Group “Interactive” Exercise



Day 5



International Management



  • The Changing Global Business Scene

  • The International Marketplace

  • Types of International Management

  • Managing in the International Business World

  • Potential Problems in the International Marketplace

  • Small Group “Interactive” Exercise



Production Operations Management



  • Production Operations Management (POM) Defined

  • POM in the Service Industry

  • Strategic Decisions in POM

  • Operational Decisions in POM

  • Tactical Decisions in POM

  • Small Group “Interactive” exercise



Closing Ceremonies and Award of Certificates



Note: Day 5 of the Management Principles and Strategies workshop includes closing comments by the instructor and a debriefing of workshop topics and exercises.


Workshop evaluation forms will be administered to the participants at the completion of the workshop, and copies of their completed evaluations will be made available to the appropriate organizational representative.



LMS224 - A Must Have Supervisory Skills For Today's Oil and Gas Managers


Workshop Objectives



  • To enhance attendees’ skills in Supervisory Skills as First-Line Managers.

  • To learn tips and strategies about how to apply these skills in the workplace.

  • To reinforce workshop learning concepts by participating in “interactive” exercises.

  • To expand participants’ knowledge base of a full range of Supervisory Skills and understand why these concepts are so vital to successful organizations.


Note: This Five-Day Workshop on Supervisory Skills is “highly interactive” and includes several “Supervisor Challenge” small group, interactive exercises related to “real-world” industry situations. The workshop will include short breaks each day, and a lunch break at the appropriate time each day. The workshop will also include a Training Booklet for each participant, plus Workshop Evaluations.



Course Outline



DAY 1



Supervision Fundamentals



  • Organizations and Their Levels

  • The Management Process

  • Changing Expectations of Supervisors

  • Transition from Employee to Supervisor

  • Supervisor Competencies

  • From Concepts to Skills

  • Small Group “interactive” Exercise



Supervision Challenges



  • Global Competitiveness

  • E-Business at Work

  • Working in a Diverse Organization

  • From Chaos to Crisis

  • The Good and Profitable Organization

  • Small Group “interactive’ Exercise



Planning and Goal Setting



  • What is Formal Planning?

  • Planning and Level in the Organization

  • Key Planning Guides

  • Goal Setting

  • A Special Case of Planning: The Entrepreneurial Supervisor

  • What Supervisory Issues are Faced by Entrepreneurs?

  • Small Group “interactive” Exercise



Organizing



  • Basic Organizing Concepts

  • From Departmentalization to Structure

  • A Simple Structure

  • Organizing Your Employees

  • Empowering Others through Organization

  • Small Group ‘Interactive” Exercise



Day 2



Staffing and Recruiting



  • The Human Resource Management Process

  • The legal Environment of HRM

  • Employment Planning

  • Recruitment and Selection

  • Orientation, Training, and Development

  • Performance Appraisals

  • Compensation and Benefits

  • Current Issues in Human Resource Management
  • Small Group “Interactive” Exercise



Controlling



  • The Control Process

  • Types of Controls

  • The Focus of Control

  • Contemporary Control Issues

  • Small Group “Interactive’ Exercise



Problem Analysis and Decision Making



  • The Decision-Making Process

  • Decision Tools

  • Decision-Making Styles

  • Group Decision Making

  • Design Thinking in Decision Making

  • Big Data in Decision Making

  • Ethics in Decision Making

  • Small Group “interactive” Exercise


Motivating Followers



  • What is Motivation?

  • Understanding Individual

  • Differences
  • The Early Theories on Motivation

  • Contemporary Theories on Motivation

  • Do Employees Really Get What They Expect?

  • Designing Motivating jobs

  • Motivating Challenges for Today’s Supervisors

  • Small Group “interactive” Exercise


Day 3



Leading Followers



  • Understanding Leadership

  • Are Leaders Born or Made?

  • How Do You Become a Leaders?

  • Leadership Behaviors and Styles

  • Effective Leadership

  • Contemporary Leadership

  • Leadership Issues Today

  • Small Group “interactive” Exercise


Communicating Effectively



  • What Is Communication?

  • The Communication Process

  • Methods of Communication

  • Barriers to Effective

  • Communication
  • A Special Communication Skill: Active Listening

  • The Importance of Feedback Skills

  • Small Group “Interactive” Exercise


Developing Groups



  • What Is a Group

  • Why Do People Join Groups?

  • Understanding Informal Work Groups

  • The Increasing Use of Teams

  • Team Challenges for Supervisors

  • Contemporary Team Issues

  • Small Group “Interactive” Exercise


Performance Appraisal



  • The Purpose of Employee Performance Appraisals

  • What Is Your Role in Performance Appraisals?

  • Performance Appraisal Methods

  • What Are Absolute-Standards Measurements?

  • Potential Problems in Performance Appraisals

  • Small Group “Interactive” Exercise


Day 4



Workplace Health and Safety



  • Occupational Health and Safety Act

  • Job Safety Programs

  • A Special Case of Safety: Workplace Violence

  • Maintaining a Healthy Work Environment

  • Stress

  • Helping the Whole Employee

  • Small Group “Interactive” Exercise


Conflict, Politics, Discipline, and Negotiation



  • What Is Conflict?

  • Understanding Organizational Politics

  • The Disciplinary Process

  • Negotiation

  • Small Group “Interactive” Exercise


Change Management



  • The Forces for Change

  • Two Views of the Change Process

  • Revolutionary Change vs. Evolutionary Change

  • Stimulating Innovation

  • Small Group “Interactive” Exercise



Day 5



Supervision and Labor



  • What Is Labor Relations?

  • Labor Legislation

  • How Are Employees Unionized

  • Collective Bargaining

  • Small Group “interactive” Exercise



General Review



  • Review and more Exercises

  • Day 5 of the Supervisory Skills Today workshop will include closing comments by the instructor and a debriefing of workshop topics and exercises.

  • Workshop evaluation forms will be administered to the participants at the completion of the workshop, and copies of their completed evaluations will be made available to the appropriate organizational representative

  • Closing and Award of Certificates


LMS400 - ISO 9001 Understanding, Implementation and Auditing


This one-week course is designed to teach professionals how to:


  • Implement

  • Audit

  • Improve



Quality Systems.


Each member will leave the course with a very thorough understanding of the ISO 9001:2015 standard. The training will be followed by supervised implementation and certification processes.



Course Objective:


The objective is return each class member to your organization with a very comfortable understanding of ISO 9001:2015. Each class member will be able to:


  • Assist in implementing an ISO 9001 Quality Management System

  • Participate in Internal Auditing your organizations Quality Management System

  • Work with members of your organization to find the root cause of problems/issues

  • Contribute to truly improving your Quality Management System

  • Participate in the Management Reviews of your Quality Management System


Duration: 5 Days



Methodology:


Lecture format is supported by PowerPoint graphics and course manuals. Lots of videos are used in the course to re-enforce learning. Many class exercises are also used to deepen the learning.



Who Should Attend:


  • Quality Professionals

  • Inspectors

  • Auditors

  • Supervisors

  • Managers


Course Outline:


Day 1:


What is ISO 9000?

This day gets the class members very familiar and comfortable with the understanding of the ISO 9000 Vocabulary Standard and the ISO 9001 QMS requirements. The members will truly learn with clarity, what ISO 9001 requires and what is optional.



Day 2:


How to implement a quality system Class members will learn how to create/implement a complete Quality Management System supported by ‘take home examples and documents:’


  • Quality Manual

  • Quality Policy

  • Quality Objectives

  • Process Selection

  • Flowcharting processes.

  • Document Control Procedure

  • Records Control Procedure
  • Nonconforming Products Procedure

  • Corrective Action Procedure

  • Internal Audit Procedure

  • Risk Management

  • Management of Change



Day 3:


Continue:

  • Organizational Knowledge

  • Preventive Maintenance

  • Measurement and Calibration

  • Work Environment

  • Process Control

  • Order Entry

  • Design

  • Purchasing

  • Identification and Traceability

  • Final Release Authority

  • Nonconforming Product

  • Measuring Customer Satisfaction

  • Charting and Graphing

  • Corrective Actions

  • Continual Improvement


Day 4:


How to Internally Audit a QMS Using lecture and examples, the class members will learn:



  • How to prepare checklists

  • How to conduct an opening meeting

  • How to ask questions

  • Recording answers

  • How do deal with controversy

  • How to conduct a closing meeting

  • Reporting

  • Issuing Corrective actions

  • How to perform Root Cause Analysis


Day 5:


The Real Thing



The class will get to witness/review real certified quality systems (used by permission) to see and understand the many ways a QMS can be implemented. This section is designed to help the student understand that “different is not wrong; just different.”


Course Review



A summarized overview of all the following topics are covered to ensure the long-term learning of the topics:


  • The basics of ISO 9001 and what it means to be certified

  • QMS Structure

  • Documents

  • Records

  • Creating Return on Investment

  • Closing - Class members are required to ask questions and clarify understanding.

LMS214 - Effective Leadership


Scope


This Leadership Skills Development course is designed to help managers and supervisors develop their overall leadership skills' effectiveness by providing them with a full range of leadership and management principles, strategies, and tips that will assist them in leading and managing their people.

This course provides participants with the popular Myers-Briggs Type Indicator (MBTI}, the Fundamental Interpersonal Relations Orientation­Behavior (FIRO-B), the Leadership Report, and the CPI 260 Coaching Report for Leaders which are all distributed by Consulting Psychologists Press (CPP).

These highly valid and reliable instruments work together to enable participants to better understand their preferences, attitudes, and behaviors in key dimensions of leadership and management.

The seminar also includes several interactive exercises to reinforce various leadership and management concepts.


Who should attend


  • Company Directors
  • Managers
  • Supervisors


Duration: 5 Days



Course Outline


  • Characteristics of Effective Leaders

  • Effective Interpersonal Communication approaches used by Leaders and Managers utilizing the Myers Briggs Type Indicator (MBTI): Debrief of assessment results

  • Understanding Behavior and the Behavior of Others utilizing the Fundamental Interpersonal Relations Orientation - Behavior (FIRO-B): Debrief of assessment results

  • Exploring key aspects of Personality and Behavior in such areas as Communication, Problem Solving, Decision Making, and Interpersonal Relations utilizing the Leadership Report (which combines data from
    • Performance and Motivation Strategies used by Leaders and Managers
  • CPI 260 Coaching Report for Leaders to provide a portrait of professional and personal styles and overall Leadership Potential: Debrief of assessment results

  • Planning and Goal Setting approaches used by Leaders and Managers

  • Team Leadership and Teamwork tips and strategies

  • Organizing approaches and strategies used in the workplace

  • How Leaders and Managers deal with Conflict, plus tips and strategies on Negotiation

  • Effective Leadership and approaches and strategies - John Maxwell's 21 Irrefutable Laws of Leadership



LMS 535 - Strategic Leadership and And Lean Management



Course Objectives


This comprehensive and highly interactive, 5-day workshop has a focus on many facets of the management process. Several "real-world" theories and concepts are covered to provide a solid refresher course for today's highly accomplished and well-seasoned managers, as well as a valuable learning tool for new professionals coming into the field of management. Some of the key focal points of the workshop include:


  • Enhancing the critical thinking skills of attendees in the area of fundamentals of management.
  • Providing several management tips and strategies that will enable participants to broaden their management skill sets and abilities, which will enable them to manage their employees more successfully.
  • Actively involving workshop attendees in analyzing several workshop management case scenarios in their discussion groups, and then generating workable decisions that can be implemented in the workplace.
  • Expanding participants understanding and knowledge of the broad range of "proven" management principles presented in the workshop.

Who should attend


  • Current Managers
  • Future Managers


Day 1 Day 2 Day 3 Day 4 Day 5
- What Is Management?
- Realities of Management
- Understanding the Workplace
- Small Group "Interactive" Exercise
- What Is Communicatio?
- The Communication Process
- Nonverbal Communication
- Listening
- Traditional Principles of Organizing
- Line and Staff Structures
- Delegation of Authority
- Span of Management and Departmentation
- Staffing: People and Jobs
- Human Resource Needs
- Recruitment
- Sources of Employees
- The Changing Global Business Scene
- The International Marketplace
- Philosophies of Management
- The Evolution of Management
- Classical School of Management
- Behavioral School of Management
- Listening
- Formal Communication
- Upward, Downward, and Horizontal Communication
- The Grapevine
- Mechanistic vs. Organic Structures
- Job Design and Reengineering
- Small Group Interactive Exercise
- Selection
- Training, Methods, and Evaluation
- Small Group interactive Exercise
- Potential Problems in the International Marketplace
- Small Group Interactive Exercise
- Systems School of Management
- Contingency Management
- Small Group Interactive Exercise
- The Myers-Briggs Type Indicator (MBTI)
- Assessment Instrument The MBTI is the world's most popular Personality and Communication Assessment Instrument.
- It is designed to improve interpersonal communication, facilitate work group functioning, and enhance individual job performance.
- Leading
- Leadership Defined
- Management vs. Leadership
- Trait Approach to Leadership
- Behavioral Approach to Leadership
- Controlling
- The Control Process
- Types of Control Systems
- Budgets
- Ratio Analysis
- Production Operations Management
- Production Operations Management (POM) Defined
- Decision Making
- The Role of Decision Making
- Behavioral Aspects of Decision Making
- Managers As Decision Makers
This powerful instrument provides an assessment of four key factors associated with human communication behavior:
- Where people focus their attention - outer world or inner world (Extraversion-Introversion Scale).
- How people prefer to take in information - (Sensing-Intuition Scale).
- How people prefer to make decisions - (Thinking-Feeling Scale).
- How people are oriented toward the outer world - (judging-Perceiving Scale).
- Situational (Contingency) Approach
- Transformational Leadership
- Recommendations for Effective Leadership
- Small Group Interactive Exercise
- Financial Controls
- Controls Based on Management Level
- Characteristics of an Effective Control System
- Small Group "Interactive" Exercise
- POM in the Service Industry
- Strategic Decisions in POM
- The Decision Making Process
- Group Decisions and Group Techniques
- Creativity and The Creativity Process
- Small Group Interactive Exercise
- Planning
- The Role of Planning
- The Planning Process
- Types of Plans
- Understanding Strategic Management
- Corporate, Business, and Functional Strategy
- Small Group "interactive" Exercise

The California Psychological Inventory (CPI 260 Coaching Report for Leaders) - Assessment Instrument For more than 50 years, the California Psychological Inventory (CPI 260) Leadership Assessment Instrument has provided a highly accurate and in-depth portrait not only of individuals' professional and personal leadership styles, but also of their leadership potential on five key dimensions:


- Self-Management
- Team Building and Teamwork
- Organizational Capabilities
- Problem Solving
- Sustaining the Vision
- Motivation and Job Performance
- Understanding Motivation
- Views on Motivation
- Theories of Motivation
- Motivation Techniques
- Small Group Interactive Exercise
- Operational Decisions in POM
- Tactical Decisions in POM
- Small Group Interactive exercise


LMS326 - Team Building Skills


This powerful, two-day course on Team Building Skills is designed help individuals learn about themselves, each other, their leader(s), and how various teamwork skills can fit together to boost team success. This course utilizes the highly valid and reliable Myers-Briggs Type Indicator (MBTI), several interactive exercises, and numerous teamwork tips and strategies.


It is designed to strengthen the teamwork skills of all individuals in the workplace, including individuals who currently are members of intact teams as well as those who are not.


The course is highly interactive and includes several experiential and interactive exercises, which are used to reinforce the various teamwork concepts taught during the course. This course is designed to accomplish the objectives listed in the Course Outline.


Duration: 2 Days



Who should attend:


  • Managers
  • Supervisors
  • Employees


Course Outline


  • Helps individuals in teams learn how to communicate more effectively.

  • Facilitates team functioning by helping employees understand more about the role that personality plays in influencing individuals’ preferences for communicating.

  • Provides individuals with skills in active listening and supportive communication.

  • Helps employees understand that “trust and openness” are essential elements to work successfully in teams.

  • Helps individuals become “team players” by relying on the strengths of others.

  • Helps individuals understand the dynamics of team cultures and behavioral norms.

  • Helps employees learn more about the roles and expectations of leaders and followers working within in teams.

  • Provides individuals with strategies for problem solving and conflict resolution.

  • Provides employees with valuable tips on giving and receiving feedback.

  • Teaches employees the steps in holding effective team meetings.

  • Provides employees with strategies on the use of negotiating skills and achieving consensus in teams.

  • Provides individuals with an assortment of performance-enhancing “team tips.”

  • Demonstrates the “value of teamwork” by utilizing several experiential exercises.

The 2-Day Team Building Skills workshop includes closing comments by the instructor and a debriefing of workshop topics and exercises.


Workshop evaluation forms will be administered to the participants at the completion of the workshop, and copies of their completed evaluations will be made available to the appropriate organizational representative.


LMS601 Leadership Skills Dev For Managers and Supervisors



Course Objectives


It is a well-known fact that unethical behavior by managers or employees can severely damage or even destroy an organization. This Leadership Skills Development course is designed to help managers and supervisors develop their overall leadership skills effectiveness by providing them with a full range of leadership and management principles, strategies, and tips that will assist them in leading and managing their people.

This course provides participants with the popular Myers-Briggs Type Indicator (MBTI), the Fundamental Interpersonal Relations Orientation-Behavior (FIRO-B), the Leadership Report, and the CPI 260 Coaching Report for Leaders which are all distributed by Consulting Psychologists Press (CPP). These highly valid and reliable instruments work together to enable participants to better understand their preferences, attitudes, and behaviors in key dimensions of leadership and management.

The seminar also includes several interactive exercises to reinforce various leadership and management concepts.


Who should attend


  • Company Directors
  • Managers
  • Supervisors

Course Outline


  • Characteristics of Effective Leaders
  • Effective Interpersonal Communication approaches used by Leaders and Managers utilizing the Myers-Briggs Type Indicator (MBTI): Debrief of assessment results
  • Understanding Behavior and the Behavior of Others utilizing the Fundamental Interpersonal Relations Orientation - Behavior (FIRO-B): Debrief of assessment results
  • Exploring key aspects of Personality and Behavior in such areas as Communication, Problem Solving, Decision Making, and Interpersonal Relations utilizing the Leadership Report (which combines data from MBTI and FIRO-B): Debrief of assessment results
  • Performance and Motivation Strategies used by Leaders and Managers
  • CPI 260 Coaching Report for Leaders to provide a portrait of professional and personal styles and overall Leadership Potential: Debrief of assessment results
  • Planning and Goal Setting approaches used by Leaders and Managers
  • Team Leadership and Teamwork tips and strategies
  • Organizing approaches and strategies used in the workplace
  • How Leaders and Managers deal with Conflict, plus tips and strategies on Negotiation
  • Effective Leadership approaches and strategies - John Maxwell's 21 Irrefutable Laws of Leadership
  • Day 2 of the Leadership Skills Development workshop includes closing comments by the instructor and a debriefing of workshop topics and exercises.
  • Workshop evaluation forms will be administered to the participants at the completion of the workshop, and copies of their completed evaluations will be made available to the appropriate organizational representative.


LMS523 - Leading Change in the Work Place





LMS433 - Team Building Skills



LMS301 - Conflict Resolution


Scope


Conflict can be a potentially disruptive phenomenon that can have multiple negative reactions in the workplace, and assuming that it can never be totally eliminated, managers and supervisors need to be sensitive to how it can be managed.


Conflict has been known to cause harmful effects on occasion and needs to be resolved when it causes major issues among individuals in the workplace, and absorbs time and effort that could be used in a more productive way.


In addition, conflict needs to be resolved when its focus centers on achieving the goals of one or more individuals, rather than achieving the organization’s goals.


This workshop is designed to address certain types of organizational conflict situations, and provides proven strategies to deal with these situations plus several interactive exercises. Generally speaking, conflict is something that is undesirable. However, one must remember that a complete absence of conflict can indicate that the organization, or a certain group within the organization, is stagnant, and managers may need to stimulate some level of conflict to increase group performance. The key in most workplace situations is to find the appropriate methods to manage disruptive conflict more so than attempting to stimulate constructive conflict.



Duration: 2 Days



Who should attend


  • Managers
  • Supervisors

Course Outline


  • What is Conflict? Why It Is Difficult to Eliminate.

  • Sources of Conflict.

  • The Five Strategies to Deal with Conflict. Discussion on How to Use these Methods Successfully.

  • Interactive Exercise

  • Three Ways to Resolve Any Conflict – Power Contests, Rights Contests, and Interest Reconciliation.

  • Finding “Common Ground” to Resolve Conflict and Identifying Workable Strategies.

  • Five Options to Resolve Conflict between others – Ignore, Threaten, Separate, Terminate, or Counsel.

  • Interactive Exercise

  • Conflict and Negotiation

  • Sources of “Formal” Power – Legitimate Power, Reward Power, and Coercive Power.

  • Sources of “Informal” Power – Expert Power, Referent Power, and Charismatic Power.
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  • How to Develop Your “Political” Skills to Deal with Conflict

  • Proven Strategies for Successful Organizational Conflict Negotiation

  • Interactive Exercise

  • Seven Tips for Resolving Conflict Quickly


  • Workshop Conflict Negotiation Process (“Real-World” Exercise)


    The Conflict Resolution workshop includes closing comments by the instructor and a debriefing of workshop topics and exercises.


    Workshop evaluation forms will be administered to the participants at the completion of the workshop, and copies of their completed evaluations will be made available to the appropriate organizational representative.


LMS107 - Customer Service Skills

Dates Venue Price($)
Mar 11 - 12 Houston 2, 000 (Excluding Training Materials)
Sept 9 - 10 Houston 2, 500 (With Course Materials)

Course Objectives


Ask any manager about the importance of customer service and you will hear this . . . "Good Customer Service Skills are absolutely essential in the workplace." It is a well-known fact, that customers expect to be treated in a friendly, respectful, and caring manner. Your business depends on customers choosing your products or services because they enjoy doing business with your company and your people. It's that simple. To meet the demand for improved Customer Service Skills, we have developed a highly interactive and intensive, workshop for all levels of managers and employees. This interactive workshop is designed to provide tips and strategies for employees that will enable them to deal with "real world," day-to-day customer service issues and challenges more effectively. The workshop focuses on helping participants become better communicators, and by providing them with customer service strategies to enhance their effectiveness with both "internal" customers (fellow employees), and "external" customers. Several interactive exercises are included to reinforce the workshop learning topics.


Who should attend


  • Managers
  • Supervisors
  • Employees

Objectives for the Attendees:


  • Learn the Basic Competencies of Effective Customer Service.
  • Learn about the Six Basic Needs of Customers.
  • Acquire and understanding about communication preferences utilizing the Myers-Briggs Type Indicator (MBTI).
  • Learn how to use active listening to handle objections in dealing with customers.
  • Understand more about how to manage your stress as you deal with your customers.
  • Learn about the Ten Habits of Effective Customer Service.
  • Learn about the Five Basic Dimensions of Quality Customer Care.
  • Acquire proven strategies on dealing with challenging customers and managing conflict.
  • Learn insights into applying customer recovery skills, and overcoming negativity.
  • Learn how your attitude is the key to providing good customer service.


LMS208 - Powerful Communications Skills (Meyers Briggs Type Indicator)



Dates Venue Price($)
March 12 - 13 Houston 2, 000 (Excluding Training Materials)
Sept 11- 12 Houston 2, 500 (With Course Materials)

Course Objectives


Managers and employees, on all levels in virtually every type of business, agree that - "Ineffective communication is the Number One problem faced by organizations today." To meet this critical need for improved communication, we have developed a highly interactive and intensive, One-Day Workshop on "Developing Powerful Communication Skills," utilizing the most popular personality instrument in the world - the Myers-Briggs Type Indicator (MBTI). The MBTI helps people understand the following:


  • Where people focus their attention,
  • How they take in information,
  • How they make decisions, and
  • How they perceive their environment.

This dynamic workshop is designed to increase the effectiveness of communication skills for all levels of managers and employees. It focuses on helping these individuals become better communicators by providing them with the tools they need to understand and practice the essential steps in effective communication.


Who should attend


  • Managers
  • Supervisors
  • Employees

Learning Objectives for Attendees:


  • To learn how to communicate more effectively with others utilizing the Myers-Briggs Type Indicator (MBTI).
  • To facilitate work group functioning through better communication.
  • To enhance individual performance in the workplace through effective communication.
  • To help Individuals understand their own preferences for communicating.
  • To help you understand more about the ways in which others prefer to communicate.
  • To communicate more effectively by understanding personality types better.
  • To learn to use your own personality type to your advantage when communicating.
  • To learn more about the who, what, when, where, why, and how of good communication.
  • To acquire insights on improving your use of verbal and non-verbal communication methods (e-mail, face-to-face, written, meetings, phone calls, etc.).
  • To learn how to manage conflict in organizational settings (conflict resolution strategies).
  • To acquire skills in giving and receiving effective feedback.
  • To acquire an understanding of the hierarchical flow of information in organizations.
  • To help individuals acquire an understanding of barriers to effective communication.
  • To provide skills in active listening and supportive communication.
  • To enable individuals to communicate better during organizational change initiatives.

The Developing Powerful Communication Skills workshop includes closing comments by the instructor and a debriefing of workshop topics and exercises. Workshop evaluation forms will be administered to the participants at the completion of the workshop, and copies of their completed evaluations will be made available to the appropriate organizational representative.



LMS460 - Business Ethics


Dates Venue Price($)
March 14 - 15 Houston 2, 000 (Excluding Training Materials)
Sept 12 - 13 Houston 2, 500 (With Course Materials)

Course Objectives


It is a well-known fact that unethical behavior by managers or employees can severely damage or even destroy an organization. Ethical behavior must start at the top in any organization and flow downward throughout the entire organization. This workshop is structured to help your organization deal with ethical principles and accepted standards of behavior for your managers and employees through our highly interactive and intensive, 2-Day workshop on Business Ethics.

This dynamic workshop on Business Ethics is designed to enhance the overall performance of your organization's managers and employees on all levels, and the seminar include several "interactive" exercises to reinforce the various Business Ethics concepts covered in the workshop.


Who should attend


  • Managers
  • Supervisors
  • employees

Course Outline


  • To gain an understanding of Business Ethics and the meaning of ethical behavior in the workplace.
  • To explore various types of unethical behavior in organizations and the negative effects of this behavior on employees and the organization.
  • To acquire an understanding of the causes for and the consequences resulting from unethical decisions in the workplace.
  • To discover how and why you respond to unethical behavior, and how you can deal with it.
  • To learn about ethical intensity, social consensus, and political and legal fall out resulting from unethical behavior.
  • To explore positive strategies for helping people affected by unethical decisions.
  • To acquire an understanding of the potential personal and organizational costs associated with unethical behavior, and the consequences associated with lying, distortion, immoral, or amoral business practices.
  • To acquire strategies to enhance honest, fair, legal and ethical behaviors within your organization.
  • To review and discuss a Code of Ethics that provides guidelines on sound Business Ethics.
  • To learn tips and strategies for influencing, promoting, and modeling ethical behavior within your organization through several interactive, in-class application exercises. The Business Ethics workshop includes closing comments by the instructor and a debriefing of workshop topics and exercises.
  • Workshop evaluation forms will be administered to the participants at the completion of the workshop, and copies of their completed evaluations will be made available to the appropriate organizational representative.


LMS281 - Stress, Time Management & Personal Wellness


Scope


This powerful, two-day workshop on Stress Management and Personal Wellness is designed to help individuals increase their “stress” awareness and help them learn more about:

• How to identify and cope with what stresses them individually.
• How to manage stress at work and away from work.
• How to develop a personal wellness program to reduce the risk of stress-related health problems.
• How to manage time and optimize results

Managing stress and personal wellness is a 24/7 activity. Stress can affect job performance, relationships, and overall health in many ways. In order to manage stress effectively, it is important to be able to identify individual stress factors and develop coping strategies to deal with these factors. Effective stress management also includes developing an individual wellness program with regular exercise, proper diet and nutrition, and adhering to a healthy lifestyle.

This highly interactive workshop includes "actual demonstrations” of the various stress relaxation exercises by the instructor, and it is designed to help individuals improve their quality of life.


Duration: 2 Days



Who should attend



  • Company Directors
  • Managers
  • Supervisors
  • employees

Course Outline



Overview of Stress


  • What is stress? It can have psychological and physiological effects on you.

  • Where does stress come from (discussion on causes for stress)? General Adaptation Syndrome Response. Types of stress. Stress comes from many places: Task Demands, Physical Demands, Role Demands, and Interpersonal Demands.

  • What are the effects of stress (discussion on various effects)? How stress can affect your quality of life and job performance.

Identifying Individual Stress Factors


  • Personal stress factors (group discussion on various personal stressors and their negative effects).

  • Organizational stress factors (group discussion on various organizational stressors and their negative effects).


  • Exercise and Coping Strategies


  • Calisthenics (demonstrations of several calisthenic exercises)

  • Aerobic Exercise (explanation of “aerobic exercise procedure”)
  • Coping Strategies (various coping strategies listed and discussed)

  • Relaxation Exercises (Actual Demonstrations)


  • Deep Breathing Exercise

  • Body Scan Exercise

  • Progressive Muscle Relaxation Exercise

  • Meditation Exercise

  • Autogenics Exercise

  • Guided Imagery Exercise


  • Proper Diet and Nutrition


  • A Balanced Diet (discussion on the effects of carbohydrates, fats, protein, fiber, vitamins and minerals).

  • Foods for Relaxation (some foods actually help you relax).

  • Good Foods to Eat (some foods are good and also good for you).

  • When and How to Eat (knowing when and how to eat can help you enjoy a less-stressed lifestyle).


  • Time Management


  • Six Symptoms of Poor Time Management

  • How to Prioritize Your Time

  • Setting Priorities

  • Five Rules for “Making Time”


  • Biofeedback


  • A discussion on some biofeedback devices that can help you monitor how your body is reacting to stress, and also provide measurements to help you control your stress.